Customer Service & Recovery

Customer Service & Recovery

Is the customer always right? Do you know how to respond and not react? Can you deliver an exceptional customer experience? Do you know how to change an unpleasant customer experience into a positive one?  If you need to develop or enhance your customer service skills, this session is for you.

Customer Service is one of the few universal, basic skills that every member of any team can master and that can dramatically improve interactions and relationships with internal and external customers. This session will provide participants with practical guidance and coaching that will assist in delivering outstanding customer service, manage customer expectations; and salvage and repair an unpleasant or disappointing customer service experience.